Shipping policy

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🚚 Shipping Policy

The Plant Company – Shipping Policy

Dispatch Times Orders are dispatched Monday–Thursday. We do not dispatch on Fridays to avoid plants sitting in transit over the weekend. Orders placed before 12pm will typically be dispatched the same day; orders placed after 12pm are dispatched the next working day.

Packaging for Live Plants All plants are carefully packaged to ensure they arrive healthy. We use specialist plant packaging including: secure pot wrapping to prevent soil spillage, breathable materials to allow airflow, and protective outer boxes sized to minimise movement in transit.

UK Delivery

  • Standard: 2–3 working days
  • Express (Next Working Day): available at checkout
  • We use trusted carriers including Royal Mail and DPD.

International Delivery We currently do not ship outside the UK.

Plant Arrival Guarantee We take great care to ensure every plant arrives in excellent condition. If your plant arrives in poor health due to transit, please see our Refund Policy below.

↩️ Refund & Returns Policy

The Plant Company – Refund & Returns Policy

Damaged or Poor Condition on Arrival If your plant arrives damaged or in poor health, please contact us within 48 hours of delivery with:

  • Your order number
  • A clear photo of the plant and packaging

We will assess each case individually and offer a replacement, store credit, or full refund at our discretion. Claims made after 48 hours may not be accepted, as plant health can decline due to post-delivery care conditions beyond our control.

Change of Mind Returns Due to the perishable nature of live plants, we are unable to accept returns for change of mind. Please choose carefully before purchasing.

Incorrect or Missing Items If you receive the wrong item or something is missing from your order, please contact us within 7 days of delivery and we will resolve this promptly.

Non-Returnable Items Live plants, soil, and perishable goods cannot be returned once delivered, unless they arrive damaged or incorrect.

How to Contact Us Email: sales@theplantco.co.uk. We aim to respond within 1–2 business days.